This position is responsible for providing case management for several Northwest Wisconsin Workforce Investment Board programs, including but not limited to Windows to Work (re-entry), Bridge-WI (justice-involved youth), and other special projects.

Duties and Responsibilities

Duties and responsibilities include, but are not limited to:

• Collaborate with grant coordinators and other staff to develop and coordinate outreach projects, programs, and systems of care to increase community awareness, engagement, and integration with the broader community.
• Work with participants to develop an employment plan addressing career interests, career pathways, lifelong learning, training and education goals, basic needs, necessary supports, and regular contact.
• Provide intensive case management services, coordinate training enrollment and outreach with education partners, and manage employment placement through on-the-job training and work-based learning activities.
• Document all customer contact and progress, including date and time, type of contact, outcome, and plan of action.
• Review service plans regularly and adjust as necessary.
• Conduct soft-skills development sessions covering resume writing, interview skills, workforce readiness, and other topics identified in the participant’s employment plan.
• Identify and make appropriate referrals to resources addressing barriers to re-entry, including housing, healthcare, behavioral health, food insecurity, and legal services.
• Facilitate co-enrollment and warm hand-offs to other NWWIB programs and partner agencies during discharge planning.
• Process and submit payments and vouchers in accordance with grant program guidelines to the appropriate Director of Grants.
• Assist the Director of Grants with monitoring activities, outreach, and other assigned duties.
• Perform other duties as assigned related to this position.

Location & Work Schedule

The administrative office is located in Ashland, Wisconsin. Workdays are scheduled from 8:00 AM to 4:30 PM.

Candidate Requirements

There are innumerable ways to learn, grow, and excel professionally. We respect this when reviewing applications and take a broad look at each applicant’s experience. We want to get to know you and the unique strengths you will bring to the work. We are most likely to be interested in candidates who can demonstrate most of the following qualifications and experiences:

• A combination of training or education in human services, administrative services, education, or counseling, and experience related to the duties described above.
• Experience delivering case management services.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to relate effectively with people while maintaining a high level of integrity.
• Knowledge of resources available to individuals involved in the criminal justice system.
• Computer literacy, including basic software applications, internet use, and email communication.
• Ability to meet institutional entry requirements, including security clearances or background checks.
• Ability to travel as needed and possession of a valid driver’s license.
• Ability to lift and carry equipment weighing approximately 20 pounds.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Benefits

• Paid time off, including sick leave, vacation days, and 12 holidays.
• Qualifying employment for Public Service Student Loan Forgiveness.
• Health insurance.
• Life insurance.
• 401(k) retirement plan with a generous employer contribution.
• Long-term disability insurance.
• Workplace perks, including flexible work schedules.