The Patient Access Representative is responsible for greeting, registering and scheduling patients as well as verifying all patient information and insurance details. Patient Registration also collects co-pays, answer calls, triages non-clinical needs, and pages medical employees as needed. This position will require travel to the Round Lake Clinic for staffing coverage with set schedule varying between 7:30 AM – 4:30 PM depending on staffing needs. Essential Functions:

• Answer phone calls, take and triage phone messages, forward calls based on urgency and in a timely manner
• Greet all patients and visitors as they enter the clinic
• Check-in each patient upon arrival
• Responsible for gathering, updating and maintaining patient demographic information
• Work with clinical teams regarding schedule changes and needs
• Demonstrate reliable attendance and punctuality to ensure uninterrupted patient access services.